Food and drink questions that show why guests eat elsewhere
Ask guests about breakfast, room service, the bar and the prices across them. Each question below comes with when to ask it and what the answer tells you.
What hotel food and beverage survey questions tell you
Hotel food and beverage survey questions ask guests about every place they eat and drink during a stay: breakfast, room service and the bar, how fair the prices felt and where they ate most. A guest who walks past the hotel restaurant to eat down the street is telling you something, and these questions find out what.
Ask on the last morning or the day after checkout, once the guest has tried more than one meal. A QR code on the breakfast table or the room service tray works during the stay. For the fuller picture, add three or four of these to the survey you send after checkout: ask where the guest ate most, then use logic to skip the outlets they didn't use.
Each written answer gets a category, a theme, a sentiment and an urgency, so a request for a new dish is filed as an idea for the chef and a complaint about cold food reaches the outlet manager. On every plan, workflows can add each answer to a Google Sheet your kitchen team already reads.
- Questions
- 12
- Best asked
- The last morning of the stay
- Industry
- Hospitality
- Where to find them
- From library in the Usertick survey editor, on every plan
The 12 food and drink questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Breakfast, the meal most guests eat
Start with the breakfast rating and the details behind it, since breakfast reaches more guests than any other meal.
- 01Stars
How was breakfast?
A star rating for breakfast, the meal most guests eat at the hotel. Results shows the average and the share who rated 4 or higher, compared with the period before.
- 02Matrix
Rate breakfast on each
Rates choice, freshness, service and seating on one grid. The heat map shows whether a weak breakfast score comes from the food itself or from finding a seat and getting served.
- 06Yes / No
Was the coffee good?
A plain yes or no on the coffee. It sounds small, but it sets the tone of the morning; select No in Results to read what else those guests said about breakfast.
- 07Multiple choice
What would improve breakfast?
Lets guests pick what would make breakfast better, with several picks allowed. Results shows a bar per option; keep Nothing in the list so content guests aren't pushed into a wish.
- 11This or that
For breakfast you prefer
Two pairs: a buffet or a la carte, and an early or a late breakfast. Results shows a split bar per pair, which helps before you change the format or the hours.
Room service and the bar
Show these only to guests who used them, so a guest who never ordered to the room doesn't guess at an answer.
- 03Emoji
How did room service feel?
How room service felt, on a row of faces. Show it only to guests who picked room service as where they ate most, with logic on that question.
- 04Ruler
How many minutes did room service take?
Minutes from ordering room service to the knock on the door, on a ruler from 0 to 90. Results shows the median and the middle half; compare it with the time quoted on the phone.
- 05Stars
How would you rate the bar?
A star rating for the bar. Pair it with the price question to see whether guests who rate the bar low find it too expensive or simply not to their taste.
Where guests ate and what it cost
Read these two together to learn whether price or the menu sent guests outside the hotel.
- 08Multiple choice
Where did you eat most?
One pick for where the guest ate most. Results shows a donut with each share; a large share eating outside the hotel is the clearest sign your outlets miss what guests want.
- 10Big scale
How fair were the food and drink prices?
How fair food and drink prices felt, from 1 to 10. Read it beside where guests ate most: a low score from guests who ate outside tells you price drove them away.
Dietary needs and new dishes
Check that guests with dietary needs ate without fuss, and collect the dishes and drinks guests want added.
- 12Yes / No
Were dietary needs handled without fuss?
A yes or no on dietary needs handled without fuss. Select No in Results and read the open answers, since a guest who had to explain their needs twice may skip the restaurant next time.
- 09Text
Which dish or drink should we add?
An open question for a dish or drink to add. Each answer is tagged with a theme, so repeated requests for a local dish or a better wine list stand out from one-off wishes.
Tips for asking about food and drink
Small choices that get honest, useful answers.
- 01
Ask after more than one meal
Send the survey on the last morning or after checkout, once the guest has tried breakfast and perhaps the bar or room service.
- 02
Skip the outlets a guest didn't use
Ask where the guest ate first, then add logic so the room service and bar questions show only to guests who used them.
- 03
Put a card on the tray
A QR code on the room service tray or the breakfast table catches the meal while it is still in front of the guest.
- 04
Share requests with the kitchen
Pass the dish and drink requests to the chef each week, and set their status in the inbox when one reaches the menu.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about food and drink
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
On the last morning of the stay or the day after checkout, once the guest has tried more than one meal. For a single meal, a QR code on the table or the tray works during the stay.
Three or four in a wider stay survey: where the guest ate most, the breakfast rating, the price question and one open question.
Yes. Ask where the guest ate first, then add logic to skip the room service questions for everyone who picked another answer.
Run one survey per outlet, or put a tag for the outlet on the QR code's link. The tag is kept with each answer for workflows, Google Sheets and the API.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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