Insurance questions that show what homeowners think they are covered for
Ask homeowners how they bought their policy, what they think it covers and how a claim went. Each question below comes with when to ask it and what the answer tells you.
What home insurance survey questions tell you
Home insurance survey questions ask policyholders how they see their cover: how easy it was to buy, how clear the policy is, what they expected to be covered and isn't, and how confident they are that a claim would be paid. Homeowners often find a gap in their cover only when they claim, and that moment decides whether they stay at renewal.
Ask a few weeks after a policy is bought, and again a month or two before renewal, by email or with a link. Pick five or six questions: the effort score, the clarity rating, the gap question, the confidence scale and one open question. Ask about the last claim only of policyholders who have made one.
Each written answer gets a category, a theme and a sentiment, and each response an urgency, so a policyholder worried about flooding reaches an advisor before renewal. Select I am not sure on the cover questions in Results to find the people who need a clearer summary.
- Questions
- 13
- Best asked
- A month or two before renewal
- Industry
- Real estate
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 insurance for a home questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Buying the policy
Ask how easy it was, whether they compared insurers, where they bought and what they pay, so you know how policyholders shop.
- 01Customer effort
How easy was it to insure your home?
A customer effort score for insuring the home. Results shows the average and the share who found it easy; select each buying route in Results to compare them.
- 03Yes / No
Did you compare more than one insurer?
A plain yes or no on whether the policyholder compared insurers. A high share of Yes tells you price and clarity are judged side by side at every renewal.
- 10Dropdown
How did you buy your policy?
How the policy was bought, from a comparison site to an agent. Select each route in Results to compare effort and clarity for the policyholders who used it.
- 07Number
What do you pay for home insurance each year?
The yearly premium the policyholder pays. Results shows the median and the middle half, which lets you read the answers on clarity and confidence next to what people pay.
What policyholders think is covered
These show the gap between what a policy covers and what its holder believes it covers.
- 02Stars
How clear is what your policy covers?
A star rating for how clear the cover is. A low share of 4 or higher is a reason to rewrite the policy summary before the next renewal letters go out.
- 06Multiple choice
What does your policy include?
Lets policyholders pick everything they believe the policy includes. Compare the answers with what the policy really covers to find the parts that need explaining.
- 04Multiple choice
What is not covered that you expected to be?
Names what the policyholder expected to be covered and isn't, from flooding to home working equipment. Watch the share of I am not sure, since it shows who doesn't know their own cover.
- 13Multiple choice
How often do you check your cover is still right?
How often the policyholder checks the cover is still right. A large share of Rarely and Never shows who may be underinsured after a renovation or a big purchase.
Claims and confidence
Ask how confident policyholders are that a claim would be paid and how long their last one took.
- 08Big scale
How confident are you that a claim would be paid?
How confident the policyholder is that a claim would be paid, from 1 to 10. A low average is a warning for renewals, even among people who have never claimed.
- 11Ruler
How many days did your last claim take to settle?
Days the last claim took to settle, on a ruler up to 90. Add a yes or no question on whether they have claimed before it, with logic so only those who said yes see this one.
Gaps and renewal
Two open questions on worries and missing cover, plus the renewal date, tell you what to offer and when to get in touch.
- 05Text
What worries you most about your home that insurance does not cover?
An open question about what worries homeowners that their insurance doesn't cover. Each answer gets a theme, which shows the gaps worth explaining or covering.
- 09Text
What would you want covered that no policy seems to offer?
Asks what the homeowner would want covered that no policy seems to offer. Each answer arrives with a type such as idea, a direct input for new cover options.
- 12Date
When is your home insurance up for renewal?
Lets the policyholder pick the renewal date on a calendar. Results shows the picked dates, which helps a broker or agent plan when to get in touch.
Tips for asking about insurance for a home
Small choices that get honest, useful answers.
- 01
Ask before renewal
Send the survey a month or two before renewal, while there is still time to explain the cover or change it.
- 02
Find out what people believe
Ask what the policy includes before you ask about gaps, and compare the answers with the real cover to see where the summary misleads.
- 03
Ask about claims separately
Send the claim questions only to policyholders who claimed, a week or two after the claim settles.
- 04
Follow up on worries
Give each response that names a worry about a gap an owner in the inbox, and offer a review of the cover.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about insurance for a home
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A few weeks after a policy is bought and a month or two before renewal. Usertick sends to a contact list now or on a date up to 30 days ahead, so schedule each batch from your renewal list.
Yes. Ask how long the last claim took to settle, with a yes or no question before it so only policyholders who claimed see it. Keep it to the experience and leave out claim and policy numbers.
The effort score, how clear the cover is and what the policyholder expected to be covered and isn't.
On every plan, a workflow can send responses to HubSpot. From Starter, it can also add rows to Google Sheets or call a webhook.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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