Landlord questions that show which owners might move their homes elsewhere
Ask landlords how well their property is managed, from rent collection and repairs to the return they get. Each question below comes with when to ask it and what the answer tells you.
What landlord satisfaction survey questions tell you
Landlord satisfaction survey questions ask the owners whose homes you manage how the service works for them: how well the property is run, whether rent arrives on time, how involved they want to be in repairs, what worries them and whether they plan to sell. A landlord who moves a portfolio to another manager rarely says why, and the reasons usually show up in statements and repair approvals long before.
Ask once a year and a few weeks after a tenancy ends, by email or with a link. Pick five or six questions: the management rating, the grid, the rent date question, the repairs preference and one open question.
Each written answer gets a category, a theme and a sentiment, and each response an urgency. Select Yes on the selling question in Results to filter the page to those landlords, and give each an owner in the inbox before they list elsewhere.
- Questions
- 14
- Best asked
- Once a year and after a tenancy ends
- Industry
- Real estate
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 landlord experience questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How the property is managed
Rate the management and each service, then ask about rent dates and what the agent should do without being asked.
- 01Stars
How well is your property being managed for you?
A star rating for how well the property is managed. Put it first, and compare the share who rated 4 or higher across the property managers on your team.
- 02Matrix
Rate your managing agent on each
Rates finding tenants, rent collection, repairs and statements in one grid. The heat map shows which service lets landlords down.
- 03Yes / No
Do you get your rent on the same date each month?
A plain yes or no on whether rent arrives on the same date each month. A No here points at your payment run, one of the simpler things to fix.
- 05Text
What do you wish your agent did without being asked?
An open question about what the landlord wishes the agent did without being asked. Each answer gets a theme, so wishes that repeat, such as rent reviews or safety checks, can become part of the service.
Repairs and costs
Ask how involved landlords want to be and which costs surprised them, so repair approvals match each owner's wishes.
- 04Multiple choice
How much do you want to be involved in repairs?
How involved the landlord wants to be in repairs, from approving everything to leaving it all to you. Use each answer to set that landlord's approval limit.
- 10Text
What is the biggest cost you did not expect?
Asks for the biggest cost the landlord didn't expect. Each answer gets a theme, and the costs that repeat belong in the guide you give new landlords.
- 13Slider
How much of the rent goes to costs and fees?
How much of the rent goes to costs and fees, on a slider from 0 to 100. Results shows the median and the middle half, and a rising figure is worth explaining before the landlord compares managers.
Returns and empty months
These show how the property performs for its owner and what worries them about the years ahead.
- 06Ruler
How many days was your property empty between tenants?
Days the property stood empty between tenants, on a ruler up to 120. Results shows the median and the middle half; read it with the finding tenants row of the grid.
- 07Big scale
How good is the return you get on this property?
How good the return feels, from 1 to 10. A low score next to a high share of costs points at fees or repairs, and next to many empty days at finding tenants.
- 08Multiple choice
What worries you most as a landlord?
Lets landlords pick everything that worries them, from rules changing to interest rates. Results shows bars with each share, a guide to what your next update to landlords should cover.
The portfolio and its plans
The number of properties, the service used, the tenancy end date and plans to sell tell you which landlords to call first.
- 09Number
How many properties do you rent out?
How many properties the landlord rents out. Results shows the median and the middle half, which helps you see whether your service suits single-home landlords or portfolios.
- 11Dropdown
How do you manage your properties?
How the landlord manages the properties, from full management to doing it themselves. Select each answer in Results to compare how full-management and tenant-finding landlords rate you.
- 12Date
When does your current tenancy end?
Lets the landlord pick the date the current tenancy ends on a calendar. Results shows the picked dates, which helps you plan renewals and marketing.
- 14Yes / No
Are you planning to sell any of your properties?
A plain yes or no on plans to sell. Give every Yes an owner in the inbox, since a sale may need a valuation or an end to the tenancy, and you can help with both.
Tips for asking about landlord experience
Small choices that get honest, useful answers.
- 01
Ask at the same time each year
Send the survey in the same month every year, so each card's comparison with the period before shows whether the service improved.
- 02
Ask after each tenancy ends
Send a shorter survey a few weeks after a tenant leaves, with the empty days, the grid and the open question.
- 03
Set approval limits from the answers
Use each landlord's answer on repairs to set how much a contractor can spend before the landlord is asked.
- 04
Call landlords who plan to sell
Give each Yes on the selling question an owner, and call before the landlord asks another agent for a valuation.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about landlord experience
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Once a year, and a few weeks after a tenancy ends. Usertick sends to a contact list now or on a date up to 30 days ahead and doesn't repeat sends, so schedule each round yourself.
The management rating, the grid of services, whether rent arrives on the same date and the open question about what the landlord wishes you did.
On every plan, a workflow can send responses to HubSpot. From Starter, it can also add rows to Google Sheets, post to Slack or Microsoft Teams or call a webhook.
Yes, when you offer them tenant finding or other services. The question on how they manage their properties lets you read their answers apart.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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