Community questions that show what keeps members coming back
Ask members how much they feel part of your community, how they join in and what they want more of. Each question below comes with when to ask it and what the answer tells you.
What community survey questions tell you
Community survey questions ask members of your user community how connected they feel, how much time they give it and what they want from your events and content. A community that looks busy from the outside can still leave most members watching from the side, and these answers show who feels part of it and who doesn't.
Ask once or twice a year by email to your member list, or put the link in your community newsletter and forum. With eight questions you can use the full set; for a shorter check, keep the belonging score, the points question and the open question.
Each written answer is given a category, a theme and a sentiment as it arrives, so ideas for the community and complaints about it sort themselves. Give the responses from members who want to speak or write an owner in the inbox, so your community lead follows up.
- Questions
- 8
- Best asked
- Once or twice a year, by email or newsletter
- Industry
- Events
- Where to find them
- From library in the Usertick survey editor, on every plan
The 8 community and events questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How connected members feel
Two reads on belonging, one as a score you can track and one as a mood, so you see both the number and the feeling behind it.
- 01Big scale
How much do you feel part of the community?
A ten point score for belonging. Ask it every time you run the survey; Results shows the average and a column per step and compares it with the period before, so you see whether more members moved to the top.
- 07Mood dial
How does the community feel to you?
A mood dial for how the community feels. Results shows faces with each share, a quick read before you open the written answers and a useful check after a change such as a new forum.
How members take part
These show how much time members give the community and which format brings them in, so you plan events around how they actually join.
- 02Ruler
How many hours a month do you spend on community events?
Hours a month on a ruler from zero to ten. Results shows the median and the middle half, which tells you how much time a typical member gives the community before you plan a monthly program.
- 03Number
How many of our events did you join this year?
Counts how many of your events each member joined this year. Read it next to the belonging score: members who joined several events and still score low are worth a conversation.
- 04This or that
Which meetup format do you prefer?
A single pair, online or in person. Results shows the split on one bar, which helps you decide where to put the next meetup budget when members are spread across cities.
What to give members next
Ask what members want more of and who would help make it, before you plan the next quarter's events and content.
- 05Points allocation
Split 100 points across what we should cover more:
Members split 100 points across four kinds of content. Results shows the average points per item, which tells you how strongly members prefer one over another, something a plain vote can't show.
- 06Yes / No
Would you be interested in speaking or writing for us?
Finds members who would speak at an event or write a post. Choose Yes in Results to read what those members want from the community, and add a contact question after it so your community lead can reach them.
- 08Text
What would make the community better?
The open question for ideas. Each answer arrives with a theme and a sentiment, so you can filter by theme and read every comment about events, moderation or content together.
Tips for asking about community and events
Small choices that get honest, useful answers.
- 01
Ask the quiet members too
Send the survey to everyone on your member list, including people who haven't joined an event. Their answers show what keeps them on the side.
- 02
Ask in the same month each year
Ask the same belonging question at the same point each year, so a change in the score follows the changes you made to the community.
- 03
Follow up with volunteers quickly
Members who offer to speak or write expect to hear back. Give those responses an owner in the inbox and reply within the week.
- 04
Share what you heard
Post a short summary of the answers and what will change in your newsletter or forum. Members answer the next survey when they see the last one led somewhere.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about community and events
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Once or twice a year for the full set, by email or a link in your newsletter. Usertick sends to a contact list right away or on a date up to 30 days ahead, so schedule each round for the same month.
The belonging score. It is the one to track over time, and the open question at the end explains it.
Post the survey link in a pinned thread, or, when the forum runs on your own website, show the survey there as a popup or a side button.
Yes, with two or three questions and a QR code at the end of the evening. Save the belonging and points questions for the yearly survey.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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