Packing questions that show where baggage rules trip travelers up
Ask travelers what they carried, how the allowance felt and what they wished they had packed. Each question below comes with when to ask it and what the answer tells you.
What baggage and packing survey questions tell you
Baggage and packing survey questions ask travelers what they traveled with, whether they weighed their bags, how the allowance felt and how clear the carry on rules were. For an airline, these answers show where rules confuse people and lead to repacking at the desk; for a luggage brand or a rental service, they show what travelers carry and would rather rent.
Ask within a day or two of the trip by email or link, or show the rules questions as a popup on your baggage page after a scroll. Pick four to six questions, and keep the rental grid for travelers who carry gear such as strollers or skis.
Written answers get a theme and a sentiment, so packing regrets and confusion about the rules add up into content for your pre-trip emails. Each card in Results compares with the period before, which shows whether a rewritten baggage page helped.
- Questions
- 12
- Best asked
- A day or two after the trip
- Industry
- Travel
- Where to find them
- From library in the Usertick survey editor, on every plan
The 12 packing and luggage questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
What travelers carried
Bag type, bag count and weighing habits frame every other answer.
- 01Multiple choice
What did you travel with?
What the traveler carried, from carry on only to a bag plus sports gear. Select an answer in Results to compare the allowance and rules answers by bag type.
- 02Number
How many bags did your party check in total?
Bags the party checked in total, from 0 to 12. Results shows the median and the middle half; read it with the allowance question when you size bag bundles.
- 03Yes / No
Did you weigh your bag before you left home?
A yes or no on weighing the bag before leaving home. Select No to see whether those travelers had to repack at the desk more often.
Allowance and rules
How the allowance felt, how clear the rules were and whether travelers had to repack show where baggage policy causes friction.
- 04Multiple choice
How did the baggage allowance feel?
How the allowance felt, from far too small to more than needed. The donut shows the share for each, a direct read on whether the allowance fits the fare.
- 05Customer effort
How easy was it to work out what you could bring?
A customer effort score for working out what the traveler could bring, on seven points. A low share who found it easy points to the baggage page or the booking email.
- 08Stars
How clear were the rules on what you could carry on?
A star rating for how clear the carry on rules were. Results shows the average and a bar per rating; compare it with the period before a change to the rules page.
- 10Yes / No
Did you have to repack at the check in desk?
A yes or no on repacking at the check-in desk. Every yes is time lost in line; select it to see how clear those travelers found the rules.
- 09Big scale
How smooth was handling your bags on this trip?
How smooth bag handling was, from 1 to 10. Results shows the average and a column per step, a single score from packing to the carousel.
Packing habits
What travelers overpack, what they forgot and how they decide give you tips for pre-trip emails.
- 06Ranking
Rank what you always overpack
Travelers rank what they always overpack, from shoes to snacks. Results shows the average place per item, a light question that makes good packing tips.
- 07Text
What did you wish you had packed?
An open question on what the traveler wished they had packed. Each answer gets a theme, so common gaps such as adapters or rain gear add up into a checklist.
- 12Text
How do you decide what to leave at home?
An open question on how the traveler decides what to leave at home. The answers give practical tips for your packing guides, each with a theme.
Renting instead of packing
Which gear travelers would rather rent at the destination than carry from home.
- 11Matrix
How useful would it be to rent these instead of packing them?
Rates how useful renting a stroller, ski gear, beach gear or a car seat would be. The columns measure importance, so reword the label to match; the heat map shows which gear to offer for rent.
Tips for asking about packing and luggage
Small choices that get honest, useful answers.
- 01
Ask right after the trip
Send the survey a day or two after travelers get home, while the check-in desk and the carousel are fresh.
- 02
Ask on the baggage page
Show the rules clarity question as a popup on your baggage page after a scroll, to catch confusion before the trip.
- 03
Fix the rules before the fees
When many travelers repack at the desk, rewrite the rules page before you change the allowance.
- 04
Turn regrets into tips
Use answers on what travelers forgot and what they leave at home in your pre-trip emails.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about packing and luggage
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A day or two after the trip by email or link, and before the trip with a popup on your baggage page. Both work on every plan.
Four to six. What the traveler carried, the allowance question, the rules rating and one open question cover most surveys.
Yes. Add logic after the first question so travelers with carry on only skip the rental grid.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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