Parking questions that show where the trip to your door goes wrong
Ask guests how they got here, how easy the place was to find and how parking went. Each question below comes with when to ask it and what the answer tells you.
What hotel parking survey questions tell you
Hotel parking survey questions ask guests about the trip that comes before check-in: how they got here, how easy the place was to find, whether there was a space, how long they circled, what parking cost and how safe the car felt overnight. A guest who spends twenty minutes looking for the garage entrance arrives at the desk already annoyed, and the front desk rarely hears why.
Ask on the evening of arrival with a QR code at the desk or in the room, or in the survey after checkout. Ask how the guest got here first, and use logic to skip the parking questions for guests who didn't drive. Pick three or four of the rest: whether there was a space, how easy parking was, the price and the open question for drivers.
Each written answer gets a category, a theme, a sentiment and an urgency, so a broken gate or a dark corner of the lot reaches facilities, and the directions guests ask for can go straight into your confirmation email.
- Questions
- 14
- Best asked
- The evening of arrival
- Industry
- Hospitality
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 parking and getting here questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How guests got here
Start with how the guest traveled and how easy you were to find, then send drivers on to the parking questions.
- 02Multiple choice
How did you get here?
One pick for how the guest got here. Results shows a donut with each share; add logic so guests who came by train, bus or on foot skip the parking questions.
- 06Stars
How easy was this place to find?
A star rating for how easy the place was to find. Results shows the average and the share who rated 4 or higher; a low score from drivers points to signs or map pins.
- 09Text
What would help drivers find us?
An open question for what would help drivers find you. These answers often name the turn guests miss, which can go straight into your confirmation email.
Finding a space
These show whether there was room on arrival, where guests ended up and how long it took.
- 01Yes / No
Was there a space when you arrived?
A yes or no on finding a space on arrival. Select No in Results to see where those guests ended up parking and how long they drove around first.
- 11Ruler
How many minutes did you drive around looking for a space?
Minutes spent driving around looking for a space, on a ruler from 0 to 30. Results shows the median and the middle half; anything above a few minutes is time better directions can save.
- 04Dropdown
Where did you park?
Where the guest parked, from your own lot to valet. Select each answer in Results to compare the safety and price scores of your lot with those of a garage nearby.
- 10Text
Where did you end up parking?
An open question for where the guest parked. It overlaps with the dropdown on where they parked, so use one of the two; the open version catches streets and garages you don't list.
- 13Date
What time did you arrive by car?
Asks when the guest arrived by car. As a date question, Results shows a calendar of picked dates and records the day, so switch it to a dropdown of time slots to find when the lot fills.
Parking itself
Ask how hard parking was and how safe the car felt, so facilities knows what to fix in the lot.
- 07Customer effort
How easy was it to park?
A customer effort score for parking, on a 7-point scale. Results shows the average and the share who found it easy; compare guests who parked themselves with valet guests.
- 03Multiple choice
What was hard about arriving by car?
Lists what was hard about arriving by car, with several picks allowed and Nothing as an option. Results shows a bar per problem; the share for no electric charger shows demand before you install one.
- 08Big scale
How safe did you feel leaving your car overnight?
How safe the guest felt leaving the car overnight, from 1 to 10. A low average points to lighting, cameras or an open gate; read the open answers for the place.
Price and what drivers want
Read the price questions together before you change what parking costs or add valet.
- 05Multiple choice
How did the parking price feel?
How the parking price felt, from free to far too high. Results shows a donut with each share; read it beside the amount paid to find where a fair price turns high.
- 12Number
How much did you pay for parking?
What the guest paid for parking, from 0 to 100. Results shows the median and the middle half; compare it with how the price felt to the same guests.
- 14This or that
Getting here you would rather
Two pairs: parking yourself or valet, and free parking further away or paid parking at the door. Results shows a split bar per pair, which helps before you change what you offer drivers.
Tips for asking about parking and getting here
Small choices that get honest, useful answers.
- 01
Ask how they came first
Start with how the guest got here, and use logic so guests who didn't drive skip straight past the parking questions.
- 02
Ask on the evening of arrival
The trip is fresh on the first evening. A QR code at the desk or in the room catches it before the guest unpacks.
- 03
Put the answers in your directions
Use the open answers about finding you to rewrite the directions in your confirmation email, then watch the rating for finding the place.
- 04
Walk the lot after dark
When guests rate overnight safety low, check the lighting, the cameras and the gate at night, when guests leave their cars.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about parking and getting here
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
On the evening of arrival, with a QR code at the desk or in the room, or in the survey after checkout. Ask how the guest got here first.
Yes. Ask how the guest got here, then add logic to skip the parking questions for answers such as train, bus or on foot.
Three or four for drivers: whether there was a space, how easy parking was, the price and the open question for directions.
Yes, in a pre-arrival email, which Usertick can schedule up to 30 days ahead. Ask how the guest plans to get here, so the desk can plan spaces and send directions.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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